Amherst Road Medical Centre is a Mixed Billing Practice with Private billing on weekends.

The majority of our services are still bulk-billed on weekdays for the following:

• Children under 16 years of age
• Patients with a current Health Care Card
• Pension Card Holder
• DVA Gold Card Holder

Fees:

All weekend appointments and public holidays are privately billed – regardless of concession & age.

(Please note that Dr Dina is a fully private billing practitioner.)

Weekday Fee (8am – 8pm) and Saturdays before 1pm	Fee $	Medicare Rebate $
Standard Consultation	77.00	42.85
Long Consultation	125.00	82.90
Telehealth (Rebate applicable for patients who have had a face to face appt in the clinic within the last 12months as per medicare requirements. Private fee's apply for patients that do not meet this criteria)	50.00	42.85

Saturday from 1pm and ALL day Sundays	Fee $	Medicare Rebate $
Standard Consultation	82.00	55.80
Long Consultation	135.00	95.70

For medical procedure costs, please contact the practice for pricing.

Medicare Rebate can be claimed on-site.

Appointment:

When you book an appointment with us, you will receive an SMS from HealthEngine to secure your appointment. Please follow the instructions in the message to confirm your booking and avoid having your appointment cancelled.

Booking an Appointment: Appointments can be made by telephoning the practice, booking online, or visiting the practice in person.

Urgent Cases: Urgent cases will be given priority and seen on the same day where possible.

Longer consultations are available. Please advise reception if you require extra time when booking your appointment. If you need:

• - An insurance medical
• - Review of a complex health problem
• - Counseling for emotional difficulties
• - A second opinion about another doctor's management

Pre-Consultation for Paperwork: A pre-consultation is required before completing any paperwork. Please ensure you bring all relevant letters and test results from other healthcare providers.

Arrival Time: Please arrive 5–10 minutes before your scheduled appointment to ensure a smooth check-in process.

Did Not Attend (DNA) & Cancellation Policy:

Please notify reception at least 2 hours in advance if you cannot attend your appointment. Cancellations made with less than 2 hours' notice will incur a cancellation fee:

• $50.00 for single appointments
• $100.00 for double appointments

Please note:Cancellation fees may vary depending on the appointment type and/or practitioner booked.

Translator Services:
If you or a family member requires an interpreter service, please let us know when booking your appointment, and we will arrange this for you.

Comments & Suggestions:
If you are unhappy with any aspect of the care you receive from this practice, we want to hear from you. Please contact us at admin@spectrumhealth.net.au

Privacy Policy:
We are committed to protecting your personal health information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

What Information We Collect:
Personal details (e.g., name, date of birth, address, contact details).
Medical history and treatment details.
Medicare and health insurance details.

How We Use Your Information:
To provide quality healthcare services.
For communication with you regarding your care.
To comply with legal and professional obligations.

How We Protect Your Information:
Secure electronic and physical storage systems
Restricted staff access to patient records.
Regular audits and confidentiality agreements for staff.

Sharing Your Information:
With other healthcare providers involved in your care.
When required by law (e.g., subpoenas, public health reporting).
With your consent here appropriate.

Accessing Your Information:
You have the right to request access to your medical records. Requests must be made in writing and may incur a fee.

Results Policy: At our practice, we are committed to ensuring that all patients receive their medical test results in a timely and confidential manner.

How Results Are Managed:

Test results are not provided over the phone unless specifically arranged with your doctor.
Results will only be discussed during a follow-up appointment with your doctor.
If your results require urgent attention, you will be contacted directly by our team.

Booking a Follow-Up Appointment:

It is your responsibility to book a follow-up appointment to discuss your results.
Reception staff cannot interpret or provide test results over the phone.

Normal vs Abnormal Results:

If your results are normal and no further action is required, you may not be contacted.
If your results require further discussion or action, we will contact you to arrange an appointment.

Privacy and Confidentiality:

All results are handled in strict compliance with privacy laws.